Have a Question?

We’re here to help. Here are some of our most commonly asked questions.

Are labour charges included while claiming warranty?
Full coverage with no hidden charges: Pre-authorized parts and door labour rate are payable relative to a covered repair. Repair costs are paid directly to the repair facility, saving you out-of-pocket expenses and the inconvenience of waiting for reimbursement. LIMITS OF LIABILITY: For each claim / repair visit, OUR liability will in no event exceed the lesser of actual cash value of the vehicle immediately prior to the failure or the original MSRP of the vehicle. The aggregate of all coverages and benefits payable under this contract will not exceed the lesser of the price the contract holder paid for the vehicle or the original MSRP of the vehicle
Will I have to pay a deductible?
You are responsible for a $250 deductible on all covered repairs. The deductible is subject to applicable taxes.
Are labour charges included?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a claim limit?
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Is there a waiting period before I can make a claim?
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Are pre-existing problems or mechanical failures covered?
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Are there any requirements regarding the maintenance of a covered vehicle?
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Is there a maximum that will be paid out over the term of the contract?
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Am I covered wherever I travel?
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What if I need a car rental while my vehicle is being serviced?
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What if I break down out of town and incur additional expenses?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is my warranty transferable?
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What is Manufacturer “factory” warranty?
This comes with every new vehicle from the manufacturer. The manufacturer will repair or replace covered parts in the event of a mechanical failure for a certain amount of time or a limited number of kilometres. Once the warranty expires, you are responsible for repair costs.
Will I have to pay a deductible?
You are responsible for a $250 deductible on all covered repairs. The deductible is subject to applicable taxes.
Are labour charges included?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a claim limit?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a waiting period before I can make a claim?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Are pre-existing problems or mechanical failures covered?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Are there any requirements regarding the maintenance of a covered vehicle?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a maximum that will be paid out over the term of the contract?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Am I covered wherever I travel?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
What if I need a car rental while my vehicle is being serviced?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
What if I break down out of town and incur additional expenses?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is my warranty transferable?
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How does Towing/ Roadside Assistance work?
Auto Emergency Roadside Assistance is available 24 hours a day, 365 days a year throughout Canada and the US. Coverage starts upon expiry of the manufacturer roadside assistance coverage. In the event roadside assistance is needed, please call 1-866-742-0942. All Carfuffle plans include Roadside Assistance which includes up to $100 per occurrence for each of the following:
  • Towing
  • Flat Tire Assistance
  • Battery Assistance
  • Lock Out Assistance
  • Fuel, Oil, Fluid and Water Delivery Service
  • Collision Assistance
Will I have to pay a deductible?
You are responsible for a $250 deductible on all covered repairs. The deductible is subject to applicable taxes.
Are labour charges included?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a claim limit?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a waiting period before I can make a claim?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Are pre-existing problems or mechanical failures covered?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Are there any requirements regarding the maintenance of a covered vehicle?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is there a maximum that will be paid out over the term of the contract?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Am I covered wherever I travel?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
What if I need a car rental while my vehicle is being serviced?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
What if I break down out of town and incur additional expenses?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Is my warranty transferable?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation
Will I have to pay a deductible?
You are responsible for a $250 deductible on all covered repairs. The deductible is subject to applicable taxes.
Are labour charges included?
Full coverage with no hidden charges: all parts and labor included. Repair costs are paid directly to the repair facility, saving you out of pocket expenses and the inconvenience of waiting for reimbursement.
Is there a claim limit?
The per claim limit for approved claims is the current value of the vehicle or the original MSRP, whichever is less.
Is there a waiting period before I can make a claim?
YES. Claims will not be considered during the first thirty (30) days and one thousand (1,000) km's from the contract purchase date.
Are pre-existing problems or mechanical failures covered?
No. This contract does not cover any mechanical failure that exists at the time of retail sale of this warranty contract.
Are there any requirements regarding the maintenance of a covered vehicle?
In order to keep your contract in force during its term, you must maintain the vehicle in accordance with the manufacturer’s scheduled maintenance requirements. If you fail to follow published scheduled maintenance requirements, you may be denied coverage. Before any repair is authorized, we may require you to furnish us with proof that you have properly maintained the vehicle as required. You are responsible for retaining the receipts identifying the vehicle, showing dates, odometer reading, services performed, year, make, model and vehicle identification number and providing them to us in the event of a claim. Failure to show proof of servicing may result in the denial of coverage. Maintenance costs are your responsibility.
Is there a maximum that will be paid out over the term of the contract?
The maximum payable over the term of the contract for coverages and benefits is the price you paid for the vehicle or the original MSRP, whichever is less.
Am I covered wherever I travel?
Carfuffle covers your vehicle anywhere you go in Canada and the United States.
What if I need a car rental while my vehicle is being serviced?
Reimbursement for substitute transportation in event of a covered mechanical repair is included in all plans. In the event of a covered repair, reimbursement will be provided to the plan holder at the maximum rate of $30 for every eight (8) hours, or portion thereof, of applicable labour time required to complete the covered repair. Up to a maximum $150 per occurrence.
What if I break down out of town and incur additional expenses?
Carfuffle plans cover trip interruption expenses so plan holders can be reimbursed up to $75 per day for a maximum of three days for incurred meals and lodging (restaurants and hotel/motel only) expenses if the breakdown occurs more than 100 kilometers from home and is a covered repair.
Is my warranty transferable?
If you sell your vehicle, you can transfer your Carfuffle warranty coverage to the new owner, increasing the resale value of your vehicle.
What is included in the "Luxury Electronics Package"?
Only factory or dealer installed with factory approved parts are covered in this package. Covered items included in this package are GPS navigation system or other navigational/motorist assistance system, Bluetooth control unit, steering wheel switches, microphone, DVD player, front and rear monitor, internet access system, heads up display (HUD) projector, display module and control unit, auto system amplifiers and graphic equalizer, front/rear and side camera, driver assist sensors including parking/back up, lane assist, collision avoidance sensors, suspension sensors, throttle position sensor, throttle actuator, seat heater element, camshaft position sensors, crankshaft position sensor, knock sensor, engine air intake temperature sensor, transmission and transaxle sensors, transmission control until and vehicle speed sensor. The following parts are specifically excluded: antennae, cables and wiring, and remote controls
Is my vehicle covered if I use it for snowplowing?
Carfuffle covers personal snowplow use only. The plow blade length cannot exceed 8 feet and the plow itself and assembly are excluded from coverage.
What is the "Enhanced Seals and Gaskets" option?
If the Enhanced Seals & Gaskets option is selected, seals and gaskets for all covered components are covered independently or in conjunction with a COVERED REPAIR. (Seepage and/or sweating of seals or gaskets are not covered, unless causing engine or transmission to operate below standards.)
What vehicles are ineligible for coverage?
All models listed as ineligible and any manufacturer not listed on the price sheet in Classes 1 to 4. Any limited production, exotic, special purpose or high performance vehicle. All Trucks & Vans 650/6500 and above. Vehicles with inoperable or rolled odometers or with odometers measured only in miles. *Grey market vehicles or Vehicles with "branded" titles. Step vans, cube vans, box body, cab and chassis, other incomplete vehicles and vehicles used for commercial purposes (unless qualified and marked for Commercial Usage coverage). *Grey import vehicles are new or used motor vehicles and motorcycles legally imported from another country through channels other than the maker's official distribution system. Manufacturer's warranty is usually voided on these vehicles. Branding is the process of assigning "brand" types that indicate whether a vehicle has been severely damaged in the past. These vehicles must be reported to the Ministry of Transportation. The brand is recorded in the ministry's Vehicle Registration System. Brand types are: "Irreparable", "Salvage", "Rebuilt", "None"
What is a Loyalty Transfer Credit?
A Loyalty Transfer Credit is a credit applied to the purchase of a new Service Agreement when a customer returns to Carfuffle to advise they traded in a unit with a Carfuffle Service Agreement. The customer must purchase a new Service Agreement at the time of trade.
What is the eligibility for Loyalty Transfer Credit?
The customer must contact Carfuffle. The customer must be purchasing a new Service Agreement. The New Service Agreement must be purchased at the time of trade in. Must be the original owner.
How do I apply for credit?
The dealer must contact Cornerstone for a Loyalty Transfer Credit estimate for the original Service Agreement. This Loyalty Transfer Credit estimate is to be used by the dealer as a consumer credit to be applied towards the purchase of a new Service Agreement. The Dealer must submit the following:
  • A copy of the original Service Agreement
  • The Loyalty Transfer Credit estimate
  • Completed cancellation form for the original Service Agreement
  • A copy of the new Service Agreement
  • The Dealer must indicate clearly on the new Service Agreement that a Loyalty Transfer Credit is being applied.
How can I receive the credit?
All Loyalty Transfer Credits will be applied by the administrator. There will be no refund cheque issued. If there is a difference in cost, the difference must be remitted to the administrator. If the new Service Agreement is less than the dealer cost of the new Service Agreement, no refund will be issued.
How is the credit calculated?
If the customer applies for and is approved for a Loyalty Transfer Credit, the original Service Agreement will be cancelled and a prorated cancellation refund for the dealer cost, less a $50 cancellation fee, less claims paid will be applied to the dealer’s account as a credit. CREDIT AMOUNT = Pro-rated Dealer Cost - Cancellation Fee - Claims Paid
Who can apply for a Loyalty Transfer Credit?
Only the selling dealer can request a Loyalty Transfer Credit for a returning customer.
What if a customer decides that they would like to purchase a Service Agreement after buying their new unit?
The Loyalty Transfer Credit can only be applied at the time the new unit is purchased with a new Service Agreement. The credit will not be held over for future purchases.
What if a customer trades in or sells their unit? Can they apply for another Loyalty Transfer Credit?
No. The Loyalty Transfer Credit is available only once per customer.